A new look for UniBank is coming in June 2017 We are excited to announce a new look for UniBank, coming soon. Talk to us Phone us Email us Breadcrumbs UniBank About Us Member news & media 2017 A new look for UniBank is coming in June 2017 20 April 2017 FAQ's 20 April 2017 A new look for UniBank is coming in June 2017 We are excited to announce a new look for UniBank, coming soon. Our logo and corporate colours will be changing in June 2017. You will see our new branding reflected across UniBank including our branches, website, internet banking and mobile app, on our promotional material, statements, and on newly issued UniBank debit and credit cards (please note existing cards will be replaced at expiry). We hope you’ll see the new branding on some of our UniBank cars as well. Our exciting new look and style has been designed in conjunction with members and customer research to better position the bank for sustainable growth for the mutual benefit of our members. For more information, please refer to our Frequently Asked Questions, or click here to contact us. FAQ's Frequently Asked Questions Why rebrand? We’re rebranding to better position UniBank for growth in the university sector not only in WA but across Australia, ensuring our future and supporting our goal to provide better banking options and a brighter financial future for our members. Following the merger with Teachers Mutual Bank Ltd (TMB) in 2015 we undertook a wide reaching research project on the brand with over 400 participants from UniBank’s core segments (university staff, students and graduates) to help us better understand what banking proposition would make them more likely to consider switching to UniBank. In brief, the findings told us that UniBank needed to be reinvigorated to be relevant and contemporary in order to drive consideration. Over the last year we have worked with an external advertising agency to deliver a new and exciting brand position for UniBank. The distinct new logo and style substantially differentiates the brand from TMB and will help appeal to our core market who we’ll be targeting primarily through on-campus, digital and social channels. What do you mean by rebrand? We will be changing our logo and corporate colours. The new brand will be supported by an updated mission, vision and set of core values. Is the name changing too? No. Our name will remain UniBank. Will the website address (URL) be changing? No. Our website address will remain unibank.com.au Will the rebrand impact my current accounts with UniBank or how I do my daily banking? No. Your accounts and loans with us will not be affected. You can continue to conduct your daily banking with us just as you do today. We will continue to provide members with outstanding levels of personalised service with our locally based member services team. Why are you spending money on rebranding instead of reducing loan interest rates and fees? We’re rebranding to better position UniBank for growth in the university sector not only in WA but across Australia, ensuring our future and supporting our goal to provide better banking options and a brighter financial future for our members. As a mutual we do not pay out profits to external shareholders, instead we reinvest those profits back into the organisation for the benefit of all members. This allows us to provide a range of mutual advantages to our members including keeping our interest rates and fees competitive, investing in product development to find better ways for our members to bank with us, and ensuring the organisation is best placed for sustainability and growth in a very competitive and dynamic financial services sector. Why are you spending money on rebranding when you already did that less than 2 years ago? When we merged with Teachers Mutual Bank Ltd in 2015, our brand style, logo, corporate colours and values were aligned closely with those of TMB. The research conducted after the merger has told us that UniBank needed to be further differentiated from TMB in order to be best positioned for growth, enabling us to be able to continue to deliver exceptional lifetime banking experiences for our members. What is being rebranded? You will see our new logo and corporate colours on our; Branch Offices and signage Staff uniforms and name badges Visa Debit and Credit cards Stationery and Forms Brochures and promotional collateral Company Cars Website Internet Banking Mobile Banking App Statements Merchandise and giveaways Will any UniBank staff lose their jobs as a result of the rebrand? No. UniBank staff will not lose their jobs as a result of the rebrand. Will the rebrand impact my internet banking and mobile banking access? No. Your existing access (passwords) to UniBank internet and mobile banking will not change. You will see the new logo and colours when you log in after the launch of the new branding. Will any current UniBank branches close as a result of the rebrand? No. We will not be closing any UniBank branches as a result of the rebrand. You will see the new logo and colours when you visit one of our branch offices after the launch of the new branding. Will any new branches be opening as a result of the rebrand? No. We will not be opening any new UniBank branches as a result of the rebrand. Will I get a new UniBank branded Visa Debit or Credit card? Yes eventually but not immediately. Your existing UniBank Visa Debit or Credit card will continue to operate as normal until its designated expiry date. When expired, or if your card is lost or stolen, your replacement card will be in the new branding. Will I get a new UniBank branded cheque book? Yes eventually but not immediately. Your existing UniBank cheques will continue to be accepted. When your cheque book runs out, your replacement book will be in the new branding. Will there be any increases to fees and charges as a result of the rebrand? No. Our current fees and charges will remain unchanged as a result of the rebrand. Will the Bank be providing any additional products or services as a result of the rebrand? No. There will be no additional products or services delivered as a result of the rebrand. As part of our business-as-usual operations we continually look for better ways for our members to bank with us through ongoing product analysis and development. Who can I contact for more information? If you have any questions, please contact us here.
